What is Technical Support - @ Wits End Technology

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What is Technical Support

Technical Support or tech support refers to a plethora of services by which enterprises provide assistance to users of technology products. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Technical support may be delivered over the telephone or online by e-mail, live support software on a website or a tool where users can log a call/incident. Larger organizations frequently have internal technical support available to their staff for computer related problems.
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